Posted 9 months ago
Job Description
Pointe Group Care, LLC is in search of a full-time IT Support Tech to join the IT Department at new corporate office in Stoughton. This is a full-time position with generous benefits. Salary will commensurate based on experience.
Responsibilities
- Answering incoming IT support calls via phone and IT Email ticketing system
- Providing timely support to end users of PCs, Macs, iPhone® and Android® devices, and multiple business applications
- performing follow-ups as needed to ensure resolution
- Providing outstanding customer service under stress and time pressures
- Establishing and maintaining an excellent working relationship with end users
- Investigating and solving desktop and other systems-related issues
- Presenting information clearly and logically with the ability to explain technical issues in plain, non-technical language
- Recognizing high-priority issues and responding accordingly
- Assisting fellow team members and performing other duties as needed
- The ability to physically build out a network closet from jack to patch panel.
Requirements
- Must have excellent written and verbal communication, good documentation experience
- Deep understanding and familiarity with Microsoft desktop operating systems and productivity applications
- Experience with testing and troubleshooting PC’s
- Excellent customer relationship skills
- The ability to work with a small, highly agile team
- The ability to adapt to rapidly changing requirements and strategies
- Proficiency in MS OS: Windows 10, Office 365, Enterprise tools for OS deployment, software distribution, client setups for Applications.
- Troubleshooting and managing Microsoft Windows based environments
- Experience with Microsoft Office 365, Active Directory
- Experience with Imaging and Configuring PCs Solid networking knowledge (OSI network layers, TCP/IP)
- Troubleshoot skills and basic networking knowledge (OSI network layers, TCP/IP, DNS, DHTP)
- Excellent computer skills including Microsoft Word, Excel
- Familiar with Fortinet Firewalls
- Familiar with Aruba Wireless
- Other duties as assigned